OFFICIAL POLICY AGREEMENT
TERMS & CONDITIONS
By booking or participating in an Arbora Retreats experience, the customer confirms that they have read, understood, and agreed to the following Terms & Conditions.
1. BOOKING & PAYMENT
- 1.1 A booking is confirmed only after the required payment has been successfully received.
- 1.2 The customer is responsible for providing accurate personal details, contact information, and other information required for the booking.
- 1.3 The booking amount may be used by Arbora Retreats to make advance payments for accommodation, transportation, activities, food, vendors, and other arrangements.
- 1.4 Booking confirmation is subject to availability and successful payment.
2. CANCELLATION & REFUND
- 2.1 Cancellations are permitted only up to 7 days before the scheduled departure date.
- 2.2 Cancellations made within 7 days of the scheduled departure date are non-refundable.
- 2.3 This policy is applicable because Arbora Retreats makes advance financial commitments towards accommodation, transportation, activities, vendors, food, and other operational arrangements.
- 2.4 Once these advance commitments have been made, the corresponding amounts may not be recoverable by Arbora Retreats.
- 2.5 In exceptional circumstances, Arbora Retreats may consider transferring the booking to another person or providing an alternative arrangement at its discretion, subject to availability and applicable charges.
- 2.6 Once the trip has commenced, no refund will be provided for unused accommodation, transportation, meals, activities, or other inclusions.
3. GUEST CONDUCT & BEHAVIOUR
- 3.1 All guests are expected to behave respectfully towards fellow guests, Arbora team members, resort staff, drivers, vendors, and local communities.
- 3.2 Abusive behaviour, harassment, threats, fighting, intimidation, discrimination, vandalism, or deliberate disruption of the experience will not be tolerated.
- 3.3 Serious or repeated misconduct may result in the guest being removed from the trip or premises without any refund.
- 3.4 Any damage caused intentionally or through reckless behaviour to resort property, vehicles, equipment, rooms, facilities, or other belongings will be charged to the responsible guest.
- 3.5 Arbora Retreats reserves the right to take appropriate action if a guest's behaviour compromises the safety, comfort, or experience of other guests or staff.
4. ALCOHOL & PROHIBITED SUBSTANCES
- 4.1 Alcohol consumption must remain within the limits and guidelines communicated by Arbora Retreats and the accommodation provider.
- 4.2 Guests are responsible for their behaviour after consuming alcohol.
- 4.3 Illegal drugs and prohibited substances are strictly forbidden.
- 4.4 Any guest found violating these rules may be removed from the experience without refund and may be subject to applicable legal action.
5. SAFETY & PERSONAL RESPONSIBILITY
- 5.1 Guests must follow all safety instructions provided by Arbora Retreats, resort staff, activity coordinators, transportation providers, and other authorised personnel.
- 5.2 Guests participating in trekking, outdoor activities, water-related activities, or other recreational activities must follow all applicable safety instructions.
- 5.3 Guests are responsible for taking reasonable care of their own safety and personal belongings.
- 5.4 Any safety concern, injury, emergency, or incident must be immediately reported to the Arbora team.
6. ACCOMMODATION
- 6.1 Guests must comply with the rules and policies of the accommodation provider.
- 6.2 Room and dormitory allocation is subject to availability and may be adjusted when operationally necessary.
- 6.3 Guests are responsible for maintaining the cleanliness and condition of their assigned accommodation.
- 6.4 Any charges resulting from damage, loss, misuse, or violation of accommodation rules may be recovered from the responsible guest.
7. TRANSPORTATION & TIMINGS
- 7.1 Guests must arrive at the designated pickup and departure locations at the communicated time.
- 7.2 Arbora Retreats may not be able to wait for guests who arrive late.
- 7.3 Missing transportation due to personal delays may not qualify for a refund or alternative transportation.
- 7.4 Travel schedules may be changed due to traffic, weather, road conditions, safety considerations, or circumstances beyond the control of Arbora Retreats.
8. PERSONAL BELONGINGS
- 8.1 Guests are responsible for their own valuables, luggage, electronic devices, documents, money, and other personal belongings.
- 8.2 Arbora Retreats shall not be responsible for lost, stolen, or damaged personal belongings resulting from the guest's negligence or failure to secure their belongings.
9. ITINERARY & SERVICE CHANGES
- 9.1 The itinerary may be modified due to weather, safety concerns, operational requirements, availability, or circumstances beyond Arbora Retreats' reasonable control.
- 9.2 Arbora Retreats will make reasonable efforts to provide suitable alternatives whenever possible.
- 9.3 Changes to activity timings, accommodation arrangements, transportation, or inclusions due to operational or external circumstances do not automatically qualify for a refund.
10. PHOTOGRAPHY & VIDEO CONSENT
- 10.1 Arbora Retreats may capture photographs and videos during its experiences for documentation, marketing, advertising, and promotional purposes.
- 10.2 By participating in an Arbora experience, guests acknowledge that they may appear in photographs or videos captured during the experience.
- 10.3 Guests who do not wish to appear in promotional content must inform the Arbora team in advance.
11. FORCE MAJEURE
- 11.1 Arbora Retreats shall not be held responsible for delays, cancellations, changes, or interruptions caused by circumstances beyond its reasonable control.
- 11.2 Such circumstances may include severe weather, natural disasters, road closures, government restrictions, strikes, transportation disruptions, accidents, or other unforeseen events.
- 11.3 In such circumstances, Arbora Retreats will make reasonable efforts to minimise disruption and provide suitable alternatives wherever possible.
12. REMOVAL FROM THE EXPERIENCE
- 12.1 Arbora Retreats reserves the right to refuse participation or remove a guest from an ongoing experience, without refund, in cases including but not limited to:
- Serious misconduct or abusive behaviour
- Harassment or threatening behaviour
- Physical violence or fighting
- Deliberate property damage
- Illegal activity
- Possession or use of prohibited substances
- Repeated violation of safety instructions
- Behaviour that significantly disturbs or endangers other guests or staff
- 12.2 Any additional expenses arising from such removal, including transportation, accommodation, or other costs, may be the responsibility of the guest.
13. AGE & ELIGIBILITY
- 13.1 Guests must meet any age or eligibility requirements communicated for the specific experience.
- 13.2 Guests are responsible for informing Arbora Retreats in advance of any relevant limitations that may affect their ability to participate safely in an activity.
14. CUSTOMER RESPONSIBILITY
- 14.1 Customers are responsible for reading and understanding the itinerary, inclusions, exclusions, meeting points, timings, and applicable guidelines before participating.
- 14.2 Customers are responsible for complying with all instructions issued by Arbora Retreats and its authorised partners during the experience.
15. ACCEPTANCE OF TERMS
- 15.1 By completing a booking, making a payment, or participating in an Arbora Retreats experience, the customer confirms that they have read, understood, and accepted these Terms & Conditions.
- 15.2 Arbora Retreats reserves the right to update these Terms & Conditions when reasonably necessary to maintain the safety, quality, and smooth operation of its experiences.
- 15.3 Any updated Terms & Conditions will apply to future bookings unless otherwise communicated by Arbora Retreats.
Official Support & Policy Contact
Email: support@arboraretreats.in | arboraretreats@gmail.com
WhatsApp / Call: +91 81238 17058
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